Blinkit is a trademark of Blink Commerce Private Limited (formerly known as Grofers India Private Limited), a company incorporated under the Companies Act, 2013 with its registered office at Plot 64H, Sector 18, Gurgaon – 122001 (Company).
The domain name is owned by the Company. The Company holds a FSSAI license, bearing no. 10018064001545. Please feel free to reach out to us at our Customer Care helpline: 1-800-208-8888 (Toll Free).
We would like to inform you that, we have undergone re-branding exercise and pursuant to the same our brand name has been changed from ‘grofers’ to ‘blinkit’, with effect from December 13, 2021. To that end, we are in the process of modifying our terms & conditions, policies and relevant documents. We request you to kindly keep watching this space for any further updates in this regard.
"Blinkit" is owned & managed by "Blink Commerce Private Limited” (formerly known as Grofers India Private Limited) and is not related, linked or interconnected in whatsoever manner or nature, to “GROFFR.COM” which is a real estate services business operated by “Redstone Consultancy Services Private Limited”.
Thank
you
for
using
Blinkit.
These
Terms
of
Use
(the
"Terms")
are
intended
to
make
you
aware
of
your
legal
rights
and
responsibilities
with
respect
to
your
access
to
and
use
of
the
Blinkit
website
at
www.blinkit.com (the
"Site")
and
any
related
mobile
or
software
applications
("Blinkit
Platform")
including
but
not
limited
to
delivery
of
information
via
the
website
whether
existing
now
or
in
the
future
that
link
to
the
Terms
(collectively,
the
"Services").
These
Terms
are
effective
for
all
existing
and
future
Blinkit
customers.
By
accessing
this
site
(hereinafter
the
“Marketplace”),
you
agree
to
be
bound
by
the
same
and
acknowledge
that
it
constitutes
an
agreement
between
you
and
the
Company
(hereinafter
the
“User
Agreement”).
You
may
not
use
the
Services
if
you
do
not
accept
the
Terms
or
are
unable
to
be
bound
by
the
Terms.
Your
use
of
the
Blinkit
Platform
is
at
your
own
risk,
including
the
risk
that
you
might
be
exposed
to
content
that
is
objectionable,
or
otherwise
inappropriate.
This
document
is
published
in
accordance
with
the
provisions
of
Rule
3
of
the
Information
Technology
(Intermediaries
Guidelines)
Rules,
2011.
The
User
Agreement
may
be
updated
from
time
to
time
by
the
Company
without
notice.
It
is
therefore
strongly
recommended
that
you
review
the
User
Agreement,
as
available
on
the
Marketplace,
each
time
you
access
and/or
use
the
Marketplace.
The
terms
‘visitor(s)’,
‘user(s)’,
‘you’
hereunder
refer
to
the
person
visiting,
accessing,
browsing
through
and/or
using
the
Marketplace
at
any
point
in
time.
Should
you
have
need
clarifications
regarding
the
Terms
of
Use,
please
do
write
to
us
at
at
[email protected]
The Marketplace
is
a
platform
for
domestic
consumers
to
transact
with
third
party
sellers,
who
have
been
granted
access
to
the
Marketplace
to
display
and
offer
products
for
sale
through
the
Marketplace.
For
abundant
clarity,
the
Company
does
not
provide
any
services
to
users
other
than
providing
the
Marketplace
as
a
platform
to
transact
at
their
own
cost
and
risk,
and
other
services
as
may
be
specifically
notified
in
writing.
The
Company
is
not
and
cannot
be
a
party
to
any
transaction
between
you
and
the
third
party
sellers,
or
have
any
control,
involvement
or
influence
over
the
products
purchased
by
you
from
such
third
party
sellers
or
the
prices
of
such
products
charged
by
such
third-party
sellers.
The
Company
therefore
disclaims
all
warranties
and
liabilities
associated
with
any
products
offered
on
the
Marketplace.
Services
on
the
Marketplace
are
available
to
only
select
geographies
in
India,
and
are
subject
to
restrictions
based
on
business
hours
and
days
of
third
party
sellers.
Transactions through the Marketplace may be subject to a delivery charge where the minimum order value is not met. You will be informed of such delivery charges at the stage of check-out for a transaction through the Marketplace.
Transactions through the Marketplace may be subject to a convenience & safety fee. You will be informed of such convenience & safety fee at the stage of check-out for a transaction through the Marketplace.
Persons
who
are
“incompetent
to
contract”
within
the
meaning
of
the
Indian
Contract
Act,
1872
including
minors,
undischarged
insolvents
etc.
are
not
eligible
to
use/access
the
Marketplace.
However,
if
you
are
a
minor,
i.e.
under
the
age
of
18
years,
you
may
use/access
the
Marketplace
under
the
supervision
of
an
adult
parent
or
legal
guardian
who
agrees
to
be
bound
by
these
Terms
of
Use.
You
are
however
prohibited
(even
under
provision)
from
purchasing
any
product(s)
which
is
for
adult
consumption,
the
sale
of
which
to
minors
is
prohibited.
The
Marketplace
is
intended
to
be
a
platform
for
end-consumers
desirous
of
purchasing
product(s)
for
domestic
self-consumption.
If
you
are
a
retailer,
institution,
wholesaler
or
any
other
business
user,
you
are
not
eligible
to
use
the
Marketplace
to
purchase
products
from
third-party
sellers,
who
have
been
granted
access
to
the
Marketplace
to
display
and
offer
their
products
for
sale
through
the
Marketplace.
The
Company,
in
its
sole
discretion
and
without
liability,
reserves
the
right
to
terminate
or
refuse
your
registration,
or
refuse
to
permit
use/access
to
the
Marketplace,
if:
(i)
it
is
discovered
or
brought
to
notice
that
you
do
not
conform
to
the
eligibility
criteria,
or
(ii)
the
Company
has
reason
to
believe
(including
through
evaluating
usage
patterns)
that
the
eligibility
criteria
is
not
met/is
violated
by
a
user,
or
(iii)
may
breach
the
terms
of
this
User
Agreement.
In order to determine compliance with eligibility criteria, the Company inter alia uses an algorithm and/or pre-determined criteria based technology and accordingly, from time to time, your usage may be restricted or blocked on account of overlap with such algorithms/predetermined criteria. In such cases, if you are a genuine domestic user of the Platform, please contact us for assistance.
The Company
grants
you
a
limited
sub-license
to
access
and
make
personal
use
of
the
Marketplace,
but
not
to
download
(other
than
page
caching)
or
modify
it,
or
any
portion
of
it,
except
with
express
prior
written
consent
of
the
Company.
Such
limited
sublicense
does
not
include/permit
any
resale
or
commercial
use
of
the
Marketplace
or
its
contents;
any
collection
and
use
of
any
product
listings,
descriptions,
or
prices;
any
derivative
use
of
the
Marketplace
or
its
contents;
any
downloading
or
copying
of
information
for
the
benefit
of
another
third
party;
or
any
use
of
data
mining,
robots,
or
similar
data
gathering
and
extraction
tools.
The
Marketplace
or
any
portion
of
the
Marketplace
may
not
be
reproduced,
duplicated,
copied,
sold,
resold,
visited,
or
otherwise
exploited
for
any
commercial
purpose
without
express
prior
written
consent
of
the
Company
You
may
not
frame
or
utilize
framing
techniques
to
enclose
any
trademark,
logo,
or
other
proprietary
information
(including
images,
text,
page
layout,
or
form)
of
the
Marketplace
or
of
the
Company
and/or
its
affiliates
without
the
express
prior
written
consent
of
the
Company.
You
may
not
use
any
meta
tags
or
any
other
“hidden
text”
utilizing
the
Company’s
name
or
trademarks
without
the
express
prior
written
consent
of
the
Company.
You
shall
not
attempt
to
gain
unauthorized
access
to
any
portion
or
feature
of
the
Marketplace,
or
any
other
systems
or
networks
connected
to
the
Marketplace
or
to
any
server,
computer,
network,
or
to
any
of
the
services
offered
on
or
through
the
Marketplace,
by
hacking,
‘password
mining’
or
any
other
illegitimate
means.
You hereby agree and undertake not to host, display, upload, modify, publish, transmit, update or share any information which:
Any unauthorized use shall automatically terminate the permission or sub-license granted by the Company.
All users
must
register
and
log
in
for
placing
orders
on
the
Marketplace.
You
must
keep
your
account
and
registration
details
current
and
correct
for
all
communications
related
to
your
purchases
from
the
Marketplace.
By
agreeing
to
the
Terms
of
Use,
you
agree
to
receive
promotional
or
transactional
communication
and
newsletters
from
the
Company
and
its
partners.
You
can
opt
out
from
such
communication
and/or
newsletters
either
by
contacting
the
customer
services
team
of
Marketplace
or
by
placing
a
request
for
the
same.
As
part
of
the
registration
process
on
the
Marketplace,
the
Company
may
collect
the
following
personally
identifiable
information
about
you,
including
but
not
limited
to
name,
email
address,
age,
address,
mobile
phone
number,
and
other
contact
details,
demographic
profile
(like
your
age,
gender,
occupation,
education,
address
etc.)
and
information
about
the
pages
on
the
Marketplace
you
visit/access,
the
links
you
click
on
the
Marketplace,
the
number
of
times
you
access
a
particular
page/feature
and
any
such
information.
Information
collected
about
you
is
subject
to
the
privacy
policy
of
the
Company
(https://blinkit.com/privacy),
which
is
incorporated
in
these
Terms
of
Use
by
reference.
The Company
aims
to
ensure
that
prices
of
all
products
offered
for
sale
are
true
and
correct.
However,
from
time
to
time,
the
prices
of
certain
products
may
not
be
current
or
may
be
inaccurate
on
account
of
technical
issues,
typographical
errors
or
incorrect
product
information
provided
to
the
Company
by
third-party
sellers.
In
each
such
case,
notwithstanding
anything
to
the
contrary,
the
Company
reserves
the
right
to
cancel
the
order
without
any
further
liability.
Subject
to
the
foregoing,
the
price
mentioned
at
the
time
of
ordering
a
product
shall
be
the
price
charged
at
the
time
of
delivery,
provided
that
no
product
offered
for
sale
on
the
Marketplace
will
be
sold
at
a
price
higher
than
its
MRP
(maximum
retail
price).
"Blink
Commerce
Private
Limited”
(formerly
known
as
Grofers
India
Private
Limited)
and
its
affiliates
respect
the
intellectual
property(ies)
of
other
entities.
If
you
believe
that
your
intellectual
property
rights
have
been
violated/used
in
any
manner
which
results
in
infringement,
then
please
inform
us
at
[email protected]
We
will
evaluate
the
contents
of
your
notice
and
will
respond
within
a
reasonable
period
of
time.
We
may
take
such
action
as
we
deem
appropriate
in
keeping
with
applicable
law
and
our
policies,
we
may
also
reach
out
to
you
for
additional
details.
It
may
be
noted
that
reporting
inaccurate,
false
or
misleading
information
to
Blinkit
may
result
in
civil
and/or
criminal
liability.
You
agree
to
indemnify
Blinkit
for
all
claims
brought
by
a
third
party(ies)
against
Blinkit
arising
out
of
or
in
connection
with
the
submission
of
your
email
at
[email protected]
You understand that by using the Marketplace or any services provided on the Marketplace, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Marketplace and any service at your sole risk and that to the fullest extent permitted under applicable law, the Company and its affiliates shall have no liability to you for any content that may be deemed offensive, indecent, or objectionable to you.
You agree to defend, indemnify and hold harmless the Company, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon a breach of any warranty, representation or undertaking in this User Agreement, or arising out of a violation of any applicable law (including but not limited in relation to intellectual property rights, payment of statutory dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights). This clause shall survive the expiry or termination of this User Agreement.
In accordance with Information Technology Act, 2000 and the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Consumer Protection Act,2019 and the Consumer Protection (E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer who can be contacted for any complaints or concerns pertaining to the Marketplace, including those pertaining to breach of the Terms of Use or any other policies are published as under:
Vikramjit
Singh
Blink
Commerce
Private
Limited
(formerly
known as
Grofers
India
Private
Limited)
Plot 64H,
Sector
18
Gurgaon,
Haryana –
122011
Email address:
[email protected]
If you wish to correct or update any information you have provided, you may do so online, on the website itself. Alternatively, you may contact the Company to correct or update such information by sending an email to: [email protected]
In the event of loss of access to the website, you may contact the Company by sending an email to: [email protected]
“Blinkit”
is
a
trademark
of
"Blink
Commerce
Private
Limited”
(formerly
known
as
Grofers
India
Private
Limited)
(“Company”),
a
company
incorporated
under
the
Companies
Act,
2013
with
its
registered
and
corporate
office
at
Plot
64H,
Sector
18,
Gurgaon
122001.
The
domain
name
blinkit.com is
owned
by
the
Company
The
Company
respects
your
privacy
and
values
the
trust
you
place
in
it.
Set
out
below
is
the
Company’s
‘Privacy
Policy’
which
details
the
manner
in
which
information
relating
to
you
is
collected,
used
and
disclosed.
Customers
are
advised
to
read
and
understand
our
Privacy
Policy
carefully,
as
by
accessing
the
website/app
you
agree
to
be
bound
by
the
terms
and
conditions
of
the
Privacy
Policy
and
consent
to
the
collection,
storage
and
use
of
information
relating
to
you
as
provided
herein.
If
you
do
not
agree
with
the
terms
and
conditions
of
our
Privacy
Policy,
including
in
relation
to
the
manner
of
collection
or
use
of
your
information,
please
do
not
use
or
access
the
website/app.
Our
Privacy
Policy
is
incorporated
into
the
Terms
and
Conditions
of
Use
of
the
website/app
and
is
subject
to
change
from
time
to
time
without
notice.
It
is
strongly
recommended
that
you
periodically
review
our
Privacy
Policy
as
posted
on
the
App/Web.
Should
you
have
any
clarifications
regarding
this
Privacy
Policy,
please
do
not
hesitate
to
contact
us
at
[email protected]
We may automatically store certain information including but not limited to information about your web browser, IP address, cookies stored on your device and other information about you based upon your behaviour on the website. We use this information to do internal research on our users’ demographics, interests and behaviour to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website.
We may also share your Mobile IP/Device IP with third party(ies) and to the best of our knowledge, be-life and representations given to us by these third party(ies) this information is not stored by them.
We also collect and store personal information provided by you from time to time on the website/app. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:
Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request, may be shared with such third party.
We also do use your contact information to send you notifications based on the tasks allotted to you and also based on your interests and prior activity. The Company may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.
Contacts Permissions: If you allow us to access your contact list information including you and your contacts’ e-mail ids and any other details saved therein, it enables us to provide social features to you and your friends/contacts such as sharing your orders with your friends/contacts, inviting your contacts to try our app, send across referral links to your friends/contacts, etc. We may also use this information to make recommendations for groceries. This information will be synced from your phone and stored on our servers.
Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, name, billing address, shipping address, phone number etc.) on the website. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure websites of approved payment gateways which are digitally encrypted and provide the highest possible degree of care available under the technology presently in use.
The Company will not use your financial information for any purpose other than to complete a transaction with you. Additionally, your information may be used to communicate with you, screen orders for potential risk or fraud, use of preferences related information for advertising purposes and site optimization.
Device information: We may need your device permission to get information about your device, like OS (operating system) name, mobile network, hardware model, unique device identifier, etc. Based on these inputs, we intend to optimize your order experience and thereby serve you better.
Location: This permission enables us to give you the benefit of delivering the product to your address and also to provide location specific deals with personalized in-funnel experience.
With Other Users: If you are a delivery partner, this permission enables us to verify your exact location information and locate your present location to align you at the preferred region when you begin or engage in a delivery and track the progress and completion of your trips.
This feature/permission helps in connecting the right delivery partner with the right delivery opportunity and the path helps in computing the right distance pay along with providing consumers visibility of delivery partners location during delivery for address interventions.
SMS: If you allow us to access your SMS, we read your SMS to autofill or pre-populate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making an order and you do not need to move out of the app to read the SMS and then enter it in the app.
Phone: The app requires access to make phone calls so that you can make phone calls to our customer contact centres directly through the app.
Email ID: If you allow us to access your email id then, it enables us to send various deals and offers directly to your email.
Photo/ Media/ Files: We take media storage permissions to cache the Blinkit images to provide seamless and fast experience while browsing Blinkit app.
Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading etc.
Camera: You can grant camera permission as well to take pictures from your camera like that of the invoice, defective products etc., in our customer chat feature.
To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the website/application and opt out of any non-essential communications from the Company.
Further, transacting over the internet has inherent risks which can only be avoided by following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.
The Company uses data collection devices such as “cookies” on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small data files placed on your hard drive or device that assist us in providing our services and may include an anonymous unique identifier. The Company offers certain features that are only available through the use of a “cookie”.
The Company also uses cookies to allow you to enter your password less frequently during a session. Cookies can also help the Company provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session.
Additionally, you may encounter “cookies” or other similar files on certain pages of the website that are placed by third parties. The Company does not control the use of cookies by third parties.
If you send the Company personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the website, the Company may collect such information into a file specific to you.
The Company does not retain any information collected for any longer than is reasonably considered necessary by us, or such period as may be required by applicable laws. The Company may be required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws.
The website may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not manage and control.
To protect against the loss, misuse and alteration of the information under its control, the Company has in place appropriate physical, electronic and managerial procedures. For example, the Company servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although the Company endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using the website, you agree that the Company will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.
Please note that the Company will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to [email protected] for necessary action.
The Company shall assume no responsibility for any communication not authorised by Blinkit with respect to any offer, GOBD Sale etc. This includes, but is not limited to, any fraud or misrepresentation caused by any third-party administrators resulting in loss or injury to the user. Users are cautioned that Blinkit does not run any call centre, and does not make available for communication any landline/mobile number/email on the internet/social media/any other electronic means to its users other than the contact information detailed below.
In case any user
wishes to
communicate, the
user may
communicate at the
following
number/email apart
from the faster In
app Chat
option:
Registered Toll
Free Number for
Customer care
helpline:
1800-208-8888
Email: [email protected];
[email protected]
Attention: Mr.
Karan Priyanku
Sarma
We assure you that you will receive all the GST benefits and lower priced items, as always from Blinkit. If you still have any questions, please feel free to reach out to us at our Customer Care helpline: 1800-208-8888
These terms and conditions relating to eligibility for Cashback shall be in addition to and not in substitution of or derogation to the terms and conditions governing the use/access of Marketplace
SBC membership will be activated within 6 hours of order placement. After it is activated, you can shop at SBC prices.
Unified Payments Interface (UPI) is an instant real-time payment system developed by National Payments Corporation of India facilitating inter-bank transactions. The interface is regulated by the Reserve Bank of India and works by instantly transferring funds between two bank accounts on a mobile platform
Refund against the transaction (if any) would be reflected in your respective account within 5-7 working days post initiation
As of August 2021, Every Day Low Price is no more a prominent feature of Blinkit. We continue to be highly competitive in our pricing and aim to provide the very best of groceries and other daily essentials for our customers; however, we are no longer offering a guarantee of lowest price.
You acknowledge and agree that the terms and conditions set out on the Marketplace (including as contained herein – (Conditions-of-Supply and Wholesale Trade) are the terms and conditions applicable to any order placed by you on the App, unless a separate written instrument is executed in relation to a specified order to prevail over these Conditions of Contract.
Following are the Terms and Conditions (“TNCs”) governing the Grand Orange Bag Days Sale (“GOBD Sale”) – the biggest online grocery sale of the year wherein user (s) participating in the GOBD Sale through Blinkit website/mobile application (“Platform”), subject to the TNCs mentioned hereinafter, can win Guaranteed Prize (s). The TNCs of the GOBD Sale are in addition to, and not in substitution of, or derogation to, the terms and conditions governing the use/access of the Platform.
These are the Terms and Conditions for contests hosted on Twitter, Facebook and Instagram. Participate in our #GOBDContest and stand a chance to win a phone.
participation rules:
terms and conditions (T&C)
You have a chance to win a 32” LED TV in the Blockbuster offer. Please make a note of the following Terms & Conditions:
Terms & conditions
Steps to redeem:
Android users
iOS users
Detailed T&Cs for winners
Customers can claim this reward within 30 days post the submission of eConsent from the customers
Terms & conditions:
How to Apply:
Urban Company Gift Cards T&Cs: Get Urban Company Gift Card worth ₹1000
How to redeem
Terms & conditions
*Please note: You can
now use your
Orange Cash on
Ready Masalas,
Nuts & Seeds,
Namkeen &
Snacks, Chips
& Crisps,
Aerated Soft
Drinks, Baking
items, Jams &
Pickles, Pasta,
Furnishing &
Home Needs, Home
& Kitchen,
Pooja Needs, Pet
Care and over
2500+
non-essential
grocery products.
You’ll be able to
see the Orange
Cash prices right
next to the
products on which
it is
applicable.
From time to time,
the Company may,
at its discretion,
offer a user
promotional codes
or coupons
entitling you to
encash the
applicable value
of such
codes/coupons
against purchases
made on the
Marketplace.
Unless
specifically
stated on the code
or coupon, a
promotional code
or coupon shall:
At the time of using promotional codes and coupons for purchase on the Marketplace, the payment mode “cash on delivery” shall not be available for making payments towards the order
Subject to the terms and conditions below, customers can avail the benefits of the August 2021 Blinkit Orange Bag Days Sale: